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"Profile Failed to Install" appears when installing Mobile Security for Enterprise (TMMS) on an iOS device

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Mobile Security For Enterprise 9.1
    • Platform:
    • iOS 4.0+
    • iOS 5.0+
    • iOS 6.0+
Summary

When installing TMMS on an iOS device with the SSL and APNs certificates already installed properly, you get the following error:

Profile Failed to Install.

Checking the debug logs via iPhone Configuration Utility, you would see a similar log entry:

A transaction with the server at https://mobilesecurityserver:4343/officescan/PLS_TMMS_CGI/iOSCheckin.dll CHALLENGE=8442ffb1-1287-4986-8aef-2c930abef8c0 has failed with the status 405
Details
Public

To resolve the issue:

  1. On the machine where TMMS server is installed, open Server Manager.
  2. Click Roles.
  3. Navigate to Web Server (IIS).
  4. Click Remove Role Services.
  5. Under Common HTTP Features, uncheck the WebDAV Publishing checkbox then click Remove.
  6. Wait for the uninstallation to finish.
  7. Restart the server to finish removing the WebDAV role.
  8. After the server restarts, deploy TMMS again on an iOS device and it should proceed.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade; Update
Solution Id:
1098392
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