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"Connection refused" error appears in the mail tracking logs timestamp in Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary

You checked a bounced mail on the HES mail tracking logs and details showed that it encountered the error “connection refused.”

Details
Public
To resolve the issue:
For inbound mails
Your domain is having problems accepting emails from HES. We recommend that you do the following:
  • Check your firewall and your Mail Transfer Agent (MTA) and make sure that the HES IP ranges are allowed.
  • Check your ports and makes sure that the port you specified on the HES Domain Management is open in your firewall and servers.
  • On the mail server, disable your security software/appliance temporarily and conduct a test mail to your domain.
For outbound mails
Contact the recipient or the administrator of the recipient’s domain and ask them to check their mail server and security policies.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1098411
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