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Known Issues in SafeSync for Enterprise 2.1

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Safesync For Enterprise
    • Platform:
    • Android 2.1+
    • Android 2.2 Froyo
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Ubuntu 10.04 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional

Get information about the known issues in SafeSync for Enterprise (SSFE) 2.1.

  1. Creating new plans and policies fails when using the default build of Internet Explorer (IE) 10 on Windows 8.

    Solution/Workaround: Launch Windows Update and install the latest IE 10 update from Microsoft.

  2. Looping groups in Active Directory (AD) may result to some groups showing multiple times when importing AD Integration groups.

    Solution/Workaround: N/A. No functional impact.

  1. The login page layout is obscured when using Windows 8 and the default IE 10 build.

    Solution/Workaround: Launch Windows Update and install the latest IE10 update from Microsoft.

  2. Web page title shows the shared link URL after you copy the share link.

    Solution/Workaround: N/A. This is an IE behavior. No functional impact.

  3. A 0-byte file will be created on the SafeSync server when an upload process is canceled while using HTML5 upload.

    Solution/Workaround: You can upload the file again and overwrite the 0-byte file. No functional impact.

  4. If the license seat count has been exceeded, uploading new files to the server will create incomplete files with 0-byte size.

    Solution/Workaround: Purchase additional license or delete/disable the exceeded number of users.

  1. Windows MSI package installer for SSFE 2.1 does not support upgrading an older version of SafeSync client. Upgrade will always fail.


    • Use the executable (.exe) installer to upgrade SafeSync client
    • Uninstall SSFE 2.0 client first then install 2.1 using the MSI package.
  2. Users of Windows XP are not able to open encrypted pictures using the built-in Windows Picture and Fax Viewer


    1. Change the default picture viewer to MSPaint
    2. Decrypt the file first before opening

Team folder files will be downloaded if user keeps the customize page of Sync tab open. It is under Preference > Sync > Customize. It takes few seconds to open this page.

Solution/Workaround: N/A. This occurs only during first time user login. Users can still configure and adjust the sync folders normally.

  • Outlook 2013 will pop-up a message saying "SafeSync Outlook Extension is slow to launch". This is due to Outlook's performance criteria for add-ins. For more info, refer to the Microsoft article:


    1. Click the Ignore button.
    2. If Outlook extension has been disabled, click the Always enable this add-in option.
  • Outlook plug-in cannot be activated, if the user is using Hotmail service.

    Solution/Workaround: N/A. SSFE does not support Hotmail service.

If Android device is rebooted while a user is signed in to SafeSync, the user is automatically signed in again even if the Remember me option was not checked.

Solution/Workaround: N/A. User session becomes invalid after 12 hours. Then the user will have to sign in again.

  1. After updating the safeSync App, all files will have to be re-downloaded to the device.

    Solution/Workaround: N/A. This is an iOS implementation issue. App stored files are actually located in cache. iOS will delete those files in cache when the App is upgraded.

  2. iOS app is unable to play and stream the encrypted mp3/video files

    Solution/Workaround: Download and decrypt the file first before playing.

Solution Id:
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