Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Upgrading SafeSync for Enterprise Windows client from 2.0 to 2.1

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • SafeSync for Enterprise 2.1
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

Learn how to upgrade the SafeSync client for Windows from 2.0 to 2.1.

Details
Public

Upgrading the SafeSync client on Windows can be done in any of the following procedures:

Option 1:

  1. Launch SafeSync client.
  2. Login to SafeSync 2.1 server using a valid user account.

    A pop-up message will prompt you that the client will need to download an upgrade package first before you can access your files again.

  3. Click Accept to upgrade the application.
  4. Follow the prompts to finish upgrading SafeSync client.
  5. After the upgrade, login to SafeSync again.

Option 2:

  1. Open a web browser and connect to:

    http://<SSFE_Server_Address/pages/en/smartdrive

  2. Download the installer for Windows executable package (not the MSI) and save it to a local disk.
  3. Run the installer and follow the prompt to finish upgrading SafeSync client.

Option 3:

  1. Uninstall SafeSync client from Windows Control Panel or Add/Remove Programs.
  2. Download the MSI package installer from:

    http://<SSFE_Server_Address/pages/en/smartdrive

  3. Run the installer and follow the prompt to finish upgrading SafeSync client.
  4. Login to SafeSync. Files will re-sync automatically.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1098467
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles