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"An error in the Plug-in Service program occurred..." appears when installing Security for Mac (TMSM) 2.0

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
Summary
The following error appears when installing TMSM on Windows 2008 64-bit server:
Error: An error in the Plug-in Service program occurred. Unable to install the Trend Micro Security (for Mac) server. Install the 64-bit version of Java Runtime Environment (JRE) 1.6 Update 14 or later.
Error in the Plug-in Service program occurred
Click image to enlarge.
Details
Public
To resolve this, the latest 64-bit Java version should be installed on the Windows 2008 server (64-bit):
  1. Verify if Java 64-bit version is already installed by going to Control Panel > Programs and Features. If not, proceed to Step 2.
  2. Use 64-bit Internet Explorer (IE) to install the latest Java. To do this, run iexplore.exe under C:\Program Files\Internet Explorer directory.
    Note: Do not run IE on C:\Program Files (x86)\Internet Explorer directory when installing the 64-bit Java.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1098499
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