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"The client package cannot be created..." appears when creating a client package

    • Updated:
    • 10 Apr 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows XP Home
    • Windows XP Professional
Summary
You are trying to create a Worry-Free Business Security (WFBS) client package using Client Packager utility (Clnpack.exe). After clicking the Create button, the following error message appears:
The client package cannot be created. Please make sure to specify the correct output file or source file.
Details
Public
To resolve this issue, launch the Clnpack.exe by right-clicking the file and selecting Run as administrator.
If the issue persists:
Option 1: Replace the existing ..\Pccnt folder:
  1. Request a new ..\PCCSRV\Pccnt folder with the appropriate language and version from Trend Micro Technical Support.
  2. Rename the existing folder and copy the new one to the ..\PCCSRV directory.
  3. Run the client packager located in ..\PCCSRV\Admin\Utility\ClientPackager\ directory.
Option 2: Check if msxml4.dll exist:
  1. Verify if msxml4.dll is in C:\Windows\SysWOW64\ directory.
  2. If msxml4.dll does not exist:
    1. Download msxmlcab.exe.
    2. Run msxmlcab.exe. The msxml4.cab file will be saved on your specified location.
    3. Extract the msxml4.cab.
    4. Inside the extracted folder, copy all the files to C:\Windows\SysWOW64\ directory.
    5. Run command prompt as Administrator.
    6. Change directory to C:\windows\syswow64.
    7. Run "regsrv32 msxml4.dll" command.
  3. Run the client packager located in ..\PCCSRV\Admin\Utility\ClientPackager\ directory.
Should the issue continue to occur, collect the following:
  1. Collect ClnPack.log:
    1. On the WFBS server, open the ..\PCCSRV\Admin\Utility\ClientPackager\ClnExtor.ini file.
    2. Under the [Common] section, look for the "DebugMode" parameter and set its value to "1".
    3. Save and close the file.
    4. Generate an EXE or MSI setup file.
    5. Collect the debug log from C:\ClnPack.log.
  2. Collect ofcdebug.log and clnextor.log:
    1. Before installing the package, enable the debug mode:
      Create an ofcdebug.ini file on the target machine's system drive using a text editor like NOTEPAD. The file should contain:
      [debug]
      DebugLog=c:\ofcdebug.log
      DebugLevel=9
    2. After performing the installation to reproduce the issue, collect the following files from the client machine:
      • c:\ofcdebug.log
      • c:\clnextor.log
  3. Collect the basic CDT logs:
    1. Download and run the CDT tool and gather the basic information by clicking Skip >>.
    2. Collect the CDT logs in a ZIP file format.
  4. Send the log files to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1098520
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