Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Best practices and troubleshooting OfficeScan server installation and upgrade

- Updated:
- 28 Dec 2017
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

Guidelines and procedures before performing an installation or upgrade of the OfficeScan server. Also included are troubleshooting steps to perform when encountering issues during installation or upgrade.

Guidelines to take note of before installing or upgrading the OfficeScan server
Installation of the OfficeScan server
Troubleshooting steps when encountering issues during installation or upgrade

Details

Guidelines before performing an install/upgrade of the OfficeScan server

Listed below are recommended steps to follow before doing an OfficeScan server installation or upgrade:

Installing the OfficeScan server

Installing an OSCE server on a Microsoft cluster environment requires some additional configuration. Refer to these articles:

Troubleshooting issues/errors in installing/upgrading the OfficeScan server

Troubleshoot some issues when installing or upgrading the OSCE server with these articles:

Rating:

Category:

Install; Upgrade; Update

Solution Id:

1098581

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.