Options are grayed out when selecting a machine on the OfficeScan web console

- Updated:
- 13 Apr 2020
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

After doing an upgrade or installing a service pack, if a specific machine/host is selected, most of the options are grayed out in the Client Management section of the OfficeScan web console.

This mostly occurs on Internet Explorer (IE) 8 and 9.

Details

To resolve this issue, one of the ActiveX components (AtxConsole.ocx) should be removed and reinstalled on Internet Explorer so that it will use the new version of that file.

Do the following:

Open Internet Explorer and go to Tools > Manage Add-ons.
Under Trend Micro, double-click Trend Micro OfficeScan Management Console.
Click Remove.
Restart IE and open the OfficeScan web console.
You will be prompted to install the needed ActiveX components -- install/allow it.
Verify if the issue has been resolved.

Rating:

Category:

Troubleshoot; Upgrade

Solution Id:

1098641

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