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Troubleshooting steps when SafeSync administrator console is not accessible after installation

    • Updated:
    • 23 Aug 2013
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • SafeSync for Enterprise 2.1
    • Platform:
    • Ubuntu 10.04 64-bit
Summary
Learn how to troubleshoot when you are unable to access the SafeSync for Enterprise administrator console after installation.
Details
Public
This issue occurs when the SafeSync server is unable to bind the virtual IP address (192.168.200.100) used from High-Availability mechanism. This could cause incorrect database records to be created.
To verify if the server is unable to bind the Virtual IP:
  1. From SafeSync server shell, ping 192.168.200.100.
  2. Login to mysql by running the command:
    mysql -uroot -psafesync osdp
  3. Run the mysql query:
    select organisation_id from organisations;
    Note: The semicolon at the end of the command must be included.
  4. The correct result should show 3 values as below:
    +----------------+
    | organisation_id |
    +----------------+
    |                   1 |
    |                   3 |
    |                   5 |
    +----------------+
    If result shows different, then it is confirmed that the problem is caused by what was described above.
To resolve this issue:
  1. Login to SafeSync server shell or SSH.
  2. Run the following commands in this order:
    1. sudo sed -i 's/200.100/200.1/' /etc/hosts
    2. cd /opt/SingleInstaller/nodeControl/bin
    3. sudo sh rebuildDatabase.sh
  3. Run the MySQL query:
    select * from organisation_perms where perm = 'admin_groups';
    If the result is empty, manually insert the record with the command:
    insert into organisation_perms values(5,5,'admin_groups');
  4. Log out of MySQL shell by typing "quit"
  5. Restart Management UI server using this command:
    sudo supervisorctl restart mgmtui
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1098702
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