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"Unable to move client..." appears when moving clients to another domain in OfficeScan

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The following error appears when moving a client from one domain to another, even if logged in as root:

Unable to move client. You do not have permission to move the selected client(s). Verify your permissions and try again.

Details
Public

This could be caused by multiple instances of Active X installed.

To fix this issue:

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Under Browser Settings, click Settings.
  4. Click View Objects.
  5. Delete the following:

    • AtxConsole.ocx
    • AtxEnc.dll
    • AtxPie.dll

    These files can also exist in the CONFLICT.x (x = number) folders. Find and delete them.

  6. Open the management console.
  7. Install Active X as prompted.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1098731
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