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Trend Micro Scan Service crashes unexpectedly during startup

    • Updated:
    • 4 Feb 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary

Trend Micro Smart Scan Service (iCRCService.exe service) stops or crashes unexpectedly. When starting the Trend Micro Smart Scan Service, the following error message appears:

Windows could not start the Trend Micro Smart Scan Service service on Local Computer.
Error 0xffffd8f1: 0xffffd8f1

Click image to enlarge.

Details
Public

This issue is caused by other application that uses the File Reputation Service (FRS) port 8082.

To resolve this, determine the 3rd party application using port 8082 and use a different port for that application:

  1. Open a command prompt with administrator privilege.
  2. Run the following commands:

    netstat -ban|find ":8082"

    If there is an output message, it means the port 8082 is occupied. Proceed to the next step.

    If none, proceed to Step 4.

  3. Type the following commands:

    netstat -ba|find ":8999"

    If any string appears, change the HTTP value to "9000" or any port that is not occupied. If none use port "8999". To do this:

    1. Open ..\PCCSRV\wss\service.ini file.
    2. Change the value of HTTP= from "8082" to "8999".

      Example:

      HTTP=8999

  4. Start the Trend Micro Smart Scan Service.

    If the Smart Scan Service will start using a different port, change the HTTP value back to "8082". Change the port of the third-party application that uses port 8082.

If issue persist and no third-party application uses port 8082, run the Case Diagnostic Tool (CDT) then send the log files to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1098952
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