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Monitoring the update agents using Ad Hoc Query

    • Updated:
    • 25 Mar 2014
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
Summary
Check the online and offline update agents by using the Ad Hoc Query.
Details
Public
To monitor the update agents:
  1. On the Control Manager console, go to Logs > New Ad Hoc Query.
  2. Under the Data Scope, choose the Select Product Tree option.
  3. Select the OfficeScan servers containing the update agent.
    Data scope of Ad Hoc Query
  4. Under the Data View, select the Product Status Information.
    Select the Product Status Information
  5. Under the Query Criteria, you may leave the fields blank or configure the criteria.
    To configure the criteria:
    1. Set the first dropdown list to Update Agent.
    2. Set the second dropdown list to is equal to.
    3. Set the third dropdown list to Yes.
    Query Criteria
  6. Tick the Save this query to the saved Ad Hoc Queries list check box to save the Ad Hoc Query.
The list of update agent is now available and you can see the OfficeScan client status on the Connection Status column.
List of update agents and OfficeScan clients' Connection status
Click image to enlarge.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1099008
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