Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Monitoring the update agents using Ad Hoc Query

    • Updated:
    • 25 Mar 2014
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
Summary
Check the online and offline update agents by using the Ad Hoc Query.
Details
Public
To monitor the update agents:
  1. On the Control Manager console, go to Logs > New Ad Hoc Query.
  2. Under the Data Scope, choose the Select Product Tree option.
  3. Select the OfficeScan servers containing the update agent.
    Data scope of Ad Hoc Query
  4. Under the Data View, select the Product Status Information.
    Select the Product Status Information
  5. Under the Query Criteria, you may leave the fields blank or configure the criteria.
    To configure the criteria:
    1. Set the first dropdown list to Update Agent.
    2. Set the second dropdown list to is equal to.
    3. Set the third dropdown list to Yes.
    Query Criteria
  6. Tick the Save this query to the saved Ad Hoc Queries list check box to save the Ad Hoc Query.
The list of update agent is now available and you can see the OfficeScan client status on the Connection Status column.
List of update agents and OfficeScan clients' Connection status
Click image to enlarge.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1099008
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.