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"Error Code 341" appears when installing Worry-Free Business Security (WFBS) Security Agent

    • Updated:
    • 4 Feb 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
Summary

One of following error message occurs when installing WFBS Security Agent (SA) on a Windows 7 machine:

  • Error Code 341
  • 0xe0ff0001
  • 0x1f4 
Details
Public

To resolve this:

  1. Use SA uninstall tool to clean the target machine first.
  2. Copy the following TMTDI drivers from the Security Server:
    • tmtdi.cat
    • tmtdi.dll
    • TmTdi.inf
    • tmtdi.sys

    For WFBS 6.0/8.0:

    • For 32-bit (x86) target machine: ..\Trend Micro\Security Server\PCCSRV\Pccnt\Drv\
    • For 64-bit (x64) target machine: ..\Trend Micro\Security Server\PCCSRV\Pccnt\Drv\x64\

    For WFBS 7.0:

    • For 32-bit (x86) target machine: 

      ..\PCCSRV\Pccnt\clientX64\AMSP\update\engine\c2t679493632l1p5889r1o1\6.6.xxxx

    • For 64-bit (x64) target machine: ..\PCCSRV\Pccnt\clientWin32\AMSP\update\engine\c2t679485440l1p1r1o1\6.6.xxxx
  3. On the target machine, paste the driver files to C:\Temp directory.
  4. Right-click the TmTdi.inf file and select Install.
  5. When the installation is complete, open a command prompt with Administrator privilege and type the following command:

    C:\>net start TMTDI

  6. Reinstall Security Agent again.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1099030
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