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"Installation terminated by user!" appear when installing the latest Patch on a Control Manager (TMCM) server

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
Installing the latest patch in TMCM 6.0 shows the following error:
Installation terminated by user!
Checking the C:\TMPatch.log file, a similar log entry below shows where the Patch installation fails to run the rename procedure:
[2013-09-18:10:28:49]strType((empty))
[2013-09-18:10:28:49]cmd.exe command 'RENAME' is found, allow
[2013-09-18:10:28:49]cmd.exe internal command fail, return code = 1
[2013-09-18:10:28:49]Failed to run 'rename "C:\Program Files (x86)\Trend Micro\Control Manager\schema.xml" schema.old.beforeB1400.Patch1.xml' in folder 'C:\Program Files (x86)\Trend Micro\Control Manager'
[2013-09-18:10:28:49]EventHandler('Run2.Error.',OldRet=-300)
[2013-09-18:10:28:49]CHFS_RunSection::Run('ProductInstall.Run.34') Ret=-300
[2013-09-18:10:28:49]@@@ Session name ['ProductInstall.Run.34'] return code = -300
[2013-09-18:10:28:49]EventHandler('Step26.Error.',OldRet=-300)
[2013-09-18:10:28:49]EventHandler() return code = -300
[2013-09-18:10:28:49]EventHandler return code = -300
Rollback:Update DB schema for this Patch
Details
Public
To resolve the issue:
  1. Stop the following TMCM services:
    • Trend Micro Management Infrastructure
    • Trend Micro Common CGI
    • Trend Micro Control Manager
    • Trend Micro NTP
  2. Go to ..\Program Files\Trend Micro\Control Manager\ directory.
  3. Rename the schema.old.beforeB1400.Patch1.xml file to schema.old.beforeB1400.Patch1.xml.BAK.
  4. Run the Patch installation again.
If the installation still fails, collect the latest C:\TMPatch.log file and contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade; Update
Solution Id:
1099041
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