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"Installation terminated by user!" appear when installing the latest Patch on a Control Manager (TMCM) server

    • Updated:
    • 25 Jun 2021
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary
Installing the latest patch in TMCM 6.0 shows the following error:
Installation terminated by user!
Checking the C:\TMPatch.log file, a similar log entry below shows where the Patch installation fails to run the rename procedure:
[2013-09-18:10:28:49]strType((empty))
[2013-09-18:10:28:49]cmd.exe command 'RENAME' is found, allow
[2013-09-18:10:28:49]cmd.exe internal command fail, return code = 1
[2013-09-18:10:28:49]Failed to run 'rename "C:\Program Files (x86)\Trend Micro\Control Manager\schema.xml" schema.old.beforeB1400.Patch1.xml' in folder 'C:\Program Files (x86)\Trend Micro\Control Manager'
[2013-09-18:10:28:49]EventHandler('Run2.Error.',OldRet=-300)
[2013-09-18:10:28:49]CHFS_RunSection::Run('ProductInstall.Run.34') Ret=-300
[2013-09-18:10:28:49]@@@ Session name ['ProductInstall.Run.34'] return code = -300
[2013-09-18:10:28:49]EventHandler('Step26.Error.',OldRet=-300)
[2013-09-18:10:28:49]EventHandler() return code = -300
[2013-09-18:10:28:49]EventHandler return code = -300
Rollback:Update DB schema for this Patch

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