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"Unable to handle serverhandle.dll into memory" appears during client/agent installation

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You are unable to load the servehandle.dll file because its dependency, tmdbg20.dll, is also not loadable.

Details
Public

A strict policy on Windows, an install.exe file cannot load its dependency if they are both on the same folder.

As a workaround, copy the following .dll files to \Trend Micro\OfficeScan\PCCSRV\PCCNT\Disk1 and open autopcc:

  • VSAPI32.dll under C:\program files\Trend Micro\OfficeScan\PCCSRV
  • tmdbg20.dll under C:\program files\Trend Micro\OfficeScan\PCCSRV\Admin
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1099074
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