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"HTTP Error 500.19 - Internal Server Error" appears when accessing the Control Manager (TMCM) management console

    • Updated:
    • 12 Oct 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
The following error appears when trying to access the TMCM management console
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for this page is invalid.
The issue still exist even after following the troubleshooting steps in this KB article and removing the WSUS in the server: "HTTP Error 500.19 - Internal Server Error" appears in the Control Manager (TMCM) management console
Details
Public
To resolve the issue:
  1. Stop the following services.
    • Trend Micro Management Infrastructure
    • Trend Micro Common CGI
    • Trend Micro Control Manager
    • Trend Micro NTP
    • IIS Admin
  2. Go to ..\Trend Micro\Control Manager\WebUI\WebApp\ directory and backup the web.config file.
  3. Open the web.config file then add the following line under the <system.webServer> section:
    <validation validateIntegratedModeConfiguration="false" />
    Example:
    <system.webServer>
          <validation validateIntegratedModeConfiguration="false" />
    </system.webServer>
  4. Start the following services:
    • Trend Micro Management Infrastructure
    • Trend Micro Common CGI
    • Trend Micro Control Manager
    • Trend Micro NTP
    • IIS Admin
  5. Log on to the TMCM management console.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099227
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