Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Messaging Security Agent only supports the typical installation of Exchange Security Server 2007" appears when installing the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

When installing the WFBS MSA agent, you encounter the following error message:

Messaging Security Agent only supports the typical installation of Exchange Server 2007, which must include the Hub Transport server role, the Mailbox server role, and the Client Access server role.

Messaging Security Agent only supports the typical installation of Exchange Server 2007

Details
Public
 
This solution only applies to WFBS Advanced.

This is a known issue. The MSA only supports typical installations of Exchange Server 2007, which includes the Hub Transport, Mailbox and Client Access server roles.

Exchange Server 2007 Setup

To resolve problem, completely uninstall and then reinstall the MSA agent.

If you are unable to uninstall the agent via the Security Server console or Control Panel, manually uninstall the MSA.

If the issue still persists:

  1. Go to the %WINDIR%\Temp directory and copy the following logs:
    • SMEX_RIFRemoteInstallAgent
    • SMEX_CsmSmexSetup
  2. Backup the affected machine's registry and export a copy of it.
  3. Send all the files you collected to Trend Micro Technical Support for assistance.
Premium
Internal
Partner
Rating:
Category:
Uninstall
Solution Id:
1099281
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles