Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Tips for improving the performance of Manual Scan/Scheduled Scan/Scan now in OfficeScan (OSCE)

    • Updated:
    • 14 Mar 2020
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

Learn how to configure the following scan settings for better performance:

  • Manual Scan
  • Scheduled Scan
  • Scan Now

These settings complement the recommendations given in the Best practices in configuring OfficeScan (OSCE) for malware protection KB article.

  1. Scan Exclusion setting

    Configure Scan Exclusion settings by following the steps in this article: Recommended scan exclusion list for OfficeScan and Worry-Free Business Security.

  2. Scan Cache setting

    Enable digital signature cache & on-demand scan cache.

    Cache Settings for Scans

  3. Network Drive Scan setting

    Disable network drive scan if not needed.

    Scan network drive

    "Scan network drive" is only available for Real-time and Manual Scan

  4. Scan compressed files/Scan OLE objects setting

    Check if there's a high number of maximum layers to be scanned for compressed files or OLE objects.

    Scan compressed files / Scan OLE objects

  5. CPU Usage setting

    Set CPU Usage setting to High. This will allow OfficeScan to use system resources for intensive scanning.

    CPU Usage

    Other applications may experience performance issues.
  6. Unauthorized Change Prevention Service setting

    Disable Unauthorized Change Prevention Service if the following features are not used:

    • Behavior Monitoring
    • Device Control
    • Client Self Protection

    Unauthorized Change Prevention Service

    This service may affect the overall system performance.
  7. Data Protection Service setting

    Disable Data Protection Service if not needed.

    Data Protection Service

    This service is only available when the OfficeScan Data Protection plug-in program is installed.
Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.