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Mobile Device Agent of Mobile Security (TMMS) for Enterprise fails to access the Mobile Security Server after upgrading the OfficeScan Server

    • Updated:
    • 4 Feb 2016
    • Product/Version:
    • Mobile Security for Enterprise 8.0
    • Mobile Security for Enterprise 9.0
    • Platform:
    • Android 2.2 Froyo
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.3 Jellybean
    • iOS 4.0+
    • iOS 5.0+
    • iOS 6.0+
    • iOS 7.0+
Summary

After upgrading the OfficeScan Server, the Mobile Device Agent fails to update. Mobile Device Agent provisioning also fails and shows an HTTP 404 error.

   

Details
Public

This issue happens only in the following conditions:

  • OfficeScan Master Server and Policy Server are installed on the same server
  • During OfficeScan upgrade

To resolve this issue, uninstall the Policy Server and then re-install it again.

  1. Go to Control Panel > Programs > Programs and Featuresand uninstall the TMMS Policy Server.

    Click image to enlarge.

  2. Download the Policy (Communication) Server setup package. On the TMMS console, go to Administration > Communication Server Settings > Common Settings > Communication Server Setup Package and then select Click here to dowload.

    Click image to enlarge.

  3. Run the downloaded setup package (TmmsPolicyServerSetup.exe) to re-install the Policy Server.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1099391
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