Clients download updates from the OfficeScan server instead of the Update Agent

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

The update logs show that clients are downloading updates from the OfficeScan server instead of the Update Agent. Upon checking the Ofcdebug from the client, it shows the following:

2013 10/14 05:05:46 [1584 : 2b5c] (00) (D) [-L-][tmlisten.exe][IsBaseLineSatisfiedServer] Type[0x22000040] BaselineSource/UpdateSource Ver[169216.1170 , 169216.1170] - [cnttmlis_AdvUpdate.cpp(4579)]
2013 10/14 05:05:46 [1584 : 2b5c] (00) (D) [-L-][tmlisten.exe][IsBaseLineSatisfiedServer] Type[0x22000100] BaselineSource/UpdateSource Ver[169216.1170 , 0.0] - [cnttmlis_AdvUpdate.cpp(4579)]
2013 10/14 05:05:46 [1584 : 2b5c] (00) (D) [-L-][tmlisten.exe][IsBaseLineSatisfiedServer] Not matched the baseline component version - [cnttmlis_AdvUpdate.cpp(4584)]

Details

On the OfficeScan server, check the ..\PCCSRV\Download\server.ini file. The file contains the following:

E.22000040=BM_CORE_DRV_32,engine/bmdriver_x32.zip, 2.95.1170, %FileSize_BMdriver_x32%, 2.0.1118
E.22000100=BM_CORE_DRV_64,engine/bmdriver_x64.zip, 2.95.1170, %FileSize_BMdriver_x64%, 2.0.1118

To fix the issue, back up and modify the server.ini file, then change the values of the following:

%FileSize_BMdriver_x32%
%FileSize_BMdriver_x64%

%FileSize_BMdriver_x32% is the file size in bytes of the PCCSRV\Download\engine\bmdriver_x32.zip file.
%FileSize_BMdriver_x64% is the file size in bytes of the PCCSRV\Download\engine\bmdriver_x64.zip file.

For example:

E.22000040=BM_CORE_DRV_32,engine/bmdriver_x32.zip, 2.95.1170, 208699, 2.0.1118
E.22000100=BM_CORE_DRV_64,engine/bmdriver_x64.zip, 2.95.1170, 165014, 2.0.1118