Unable to uninstall F-Secure 9.2 and 9.3 when installing the OfficeScan (OSCE) 10.6 client

- Updated:
- 13 Apr 2020
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

The following error appears during installation:

Although OfficeScan supports automatic uninstallation of F-Secure E-mail Scanning, Setup encountered problems with the uninstaller program. Please remove F-Secure E-Mail Scanning manually before installing Trend Micro OfficeScan client. Setup will now terminate.

Details

To resolve this issue, install Hotfix Build 5266.1 on the OfficeScan server. Trend Micro recommends installing OfficeScan 10.6 Service Pack 3 (SP3) before installing this hot fix.

To get a copy of the hot fix, contact Trend Micro Technical Support.