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Repairing PHP when the widget is missing from the summary page of the web console

    • Updated:
    • 24 Feb 2015
    • Product/Version:
    • OfficeScan 10.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
Summary

The widget is missing from the summary page of the OfficeScan (OSCE) console and a prompt to download index.php appears.

Details
Public

The widget is missing from the summary page of the OfficeScan (OSCE) console and a prompt to download index.php appears.

  1. Open the registry editor (regedit.exe) and look for the following:

    For Windows x86 platforms: [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service\AoS\OSCE_ADDON_PLM\]
    For Windows x64 platforms: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\OfficeScan\service\AoS\OSCE_ADDON_PLM\]

  2. Set the value of the "Status" registry string (REG_SZ) to "1":

    "Status"="1"

  3. Open the OSCE web console and go to the Plug-in Manager tab.
  4. Click the Download button.
  5. When the download is completed, check the .zip file:

    PCCSRV\Download\Product\enu\osce\AddonSvcPLM.zip

  1. Open command prompt (cmd.exe) and change the directory to ...OfficeScan\PCCSRV.
  2. Create a backup of the Add-on Service registry. Type the following:

    SVRSVCSETUP.exe -BackupAosReg

  3. Stop the OSCE Master and OSCE Active Directory Integration services.
  4. Go to Start > Run and type "appwiz.cpl" to open the Add/Remove Control Panel applet.
  5. Uninstall PHP 5.3.5.
  6. After uninstalling the software, go to the Program Files directory and make sure that the PHP folder only contains the php.ini file.

    For Windows x86 platforms: C:\Program Files\PHP
    For Windows x64 platforms: C:\Program Files (x86)\PHP

  7. Close all open MMCs.
  1. Extract the downloaded Plug-in Manager zip file.
  2. Run setup.exe.
  3. Select Repair.
  4. After the setup is completed, open the PHP folder in the Program Files directory. The folder should contain several files and two sub-folders named "dev" and "ext".
  5. Restart the OSCE services.
  6. Do a test in the OSCE web console and verify if the issue persists.
  7. Go to the Plug-in Manager tab and verify if all plug-ins are intact. If not, proceed to the next step.
  8. Open the command prompt (cmd.exe) and go to ...OfficeScan\PCCSRV.
  9. Type the following to restore the Add-on Service registry:

    SVRSVCSETUP.exe -RestoreAosReg

  10. Refresh the console. The Plug-in Manager tab should start displaying the correct information.
Premium
Internal
Rating:
Category:
Configure; Install; Uninstall
Solution Id:
1099468
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