Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Unable to update the C&C IP list pattern after server migration or service pack upgrade

- Updated:
- 30 Jul 2020
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition

Summary

After performing an OSCE server migration from one server to another, the C&C IP list pattern file's default value is still 1.10023.00:

Details

This issue occurs because of incorrect update source settings in the ofcserver.ini file.

To resolve this issue:

Stop the OSCE server primary service.
Create a backup of the ofcserver.ini file under the …\PCCSRV\Private directory.
Modify the following lines:
From:

UpdateSource=http://osce106-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106-p.activeupdate.trendmicro.com/activeupdate

To:

UpdateSource=http://osce106sp2-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106sp2-p.activeupdate.trendmicro.com/activeupdate
Start the OSCE server primary service.
Manually update the OSCE server.
The C&C IP list will be updated.

Rating:

Category:

Configure; Troubleshoot; Deploy; Upgrade; Migrate

Solution Id:

1099470

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.