Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Multiple devices generate the same Device ID in the PolicyServer

    • Updated:
    • 14 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Endpoint Encryption 3.0 PolicyServer
    • Endpoint Encryption 3.1 Full Disk Encrypti
    • Endpoint Encryption 3.1 PolicyServer
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
In the PolicyServer, multiple devices show the same Device ID.
Details
Public
This happens because the Device ID is retained when you move a hard drive to another device shell without decrypting and uninstalling Full Disk Encryption (FDE). Installing FDE on the old device shell using any other hard drive generates the same Device ID, causing multiple devices with the same Device ID in the PolicyServer. This occurs because the Device ID is generated from the network card and processor information.
You cannot change the Device ID without reinstalling FDE because the Device ID is generated during installation.
To fix the existing multiple devices with the same Device ID:
  1. Decrypt the devices.
  2. Uninstall the Full Disk Encryption.
To prevent the issue, do the following before moving a hard drive to a new shell:
  1. Decrypt the device.
  2. Uninstall the Full Disk Encryption.
  3. Install the product.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1099472
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.