Unable to install the Trend Micro Security for Mac (TMSM) feature of Worry-Free Business Security 8.0 in Windows Server 2012

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Platform:
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Web Server Edition

Summary

Installation of the TMSM feature of WFBS in Windows Server 2012 fails. The following error message appears:

Error: An error in the Plug-in Service program occurred. Unable to install Trend Micro Security. An error occurred during the installation of Microsoft SQL Server 2005 Express. Contact your support provider for help in resolving this issue.

Details

Trend Micro Security for Mac (TMSM) is not compatible with Microsoft SQL Server 2005 Express. It only supports a Windows 2012-based SQL 2008 R2 Express SP1 or later.

To address the installation error:

Download and install the Microsoft® SQL Server® 2008 R2 Express Edition

After installing SQL Server® 2008 R2 Express Edition, install TMSM 1.6 using the WFBS plug-in console.

Rating:

Category:

Troubleshoot; Deploy; Install

Solution Id:

1099484

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