Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to install the Trend Micro Security for Mac (TMSM) feature of Worry-Free Business Security 8.0 in Windows Server 2012

    • Updated:
    • 29 Nov 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
Summary
Installation of the TMSM feature of WFBS in Windows Server 2012 fails. The following error message appears:
TMSM installation error message
Error: An error in the Plug-in Service program occurred. Unable to install Trend Micro Security. An error occurred during the installation of Microsoft SQL Server 2005 Express. Contact your support provider for help in resolving this issue.
Details
Public
Trend Micro Security for Mac (TMSM) is not compatible with Microsoft SQL Server 2005 Express. It only supports a Windows 2012-based SQL 2008 R2 Express SP1 or later.
To address the installation error:
  1. Download and install the Microsoft® SQL Server® 2008 R2 Express Edition
  2. After installing SQL Server® 2008 R2 Express Edition, install TMSM 1.6 using the WFBS plug-in console.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1099484
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles