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"Manual Malware Scan Failure" occurs after installing Deep Security Agent (DSA) on Linux

    • Updated:
    • 17 May 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Linux - Red Hat RHEL 6 64-bit
Summary

After deploying the DSA on a protected Linux virtual machine (VM), you tried to run a manual anti-malware scan but got this error:

Event ID: 793
Event: Manual Malware Scan Failure
Description:
Unable to complete the operation due to the following error on the Agent/Appliance: -1.
 

Event ID 793: Manual Malware Scan Failure

Details
Public

The issue occurs if you do not complete the last stage of the deployment procedure, wherein the security updates are downloaded.

To resolve the issue, download the security updates before running a manual malware scan.

 
Manual malware scan is unavailable for Linux 32-bit systems. Also, ensure that all malware configuration files contain valid strings for inclusion and exclusion settings.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099502
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