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Deep Security Agent (DSA) on AIX cannot start and shows ‘Unable to access encrypted database…'

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • IBM AIX 5.2
    • IBM AIX 5.3
Summary
The DSA is unable to start after being installed on an AIX server. You see the following error message:
local0:err|error ds_agent[65340]: Unable to access encrypted database /var/opt/ds_agent/lca.db. The agent will have to be removed and re-installed.
--cut--
local0:err|error ds_agent[72924]: 3008|
Details
Public
The issue occurs because the ds_agent cannot read the information from the local database.
To resolve the issue, delete the local database files:
  1. Log in to the AIX machine and go to ../var/opt/ds_agent/.
  2. Delete all *.db and *.ini files.
  3. Restart the Deep Security Agent.
The database will be rebuilt once DSA restarts.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099557
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