Deep Security Agent (DSA) on AIX cannot start and shows ‘Unable to access encrypted database…'

- Updated:
- 24 Nov 2016
- Product/Version:
- Deep Security 8.0
- Deep Security 9.0
- Deep Security 9.5
- Deep Security 9.6
- Platform:
- IBM AIX 5.2
- IBM AIX 5.3

Summary

The DSA is unable to start after being installed on an AIX server. You see the following error message:

local0:err|error ds_agent[65340]: Unable to access encrypted database /var/opt/ds_agent/lca.db. The agent will have to be removed and re-installed.
--cut--
local0:err|error ds_agent[72924]: 3008|

Details

The issue occurs because the ds_agent cannot read the information from the local database.

To resolve the issue, delete the local database files:

Log in to the AIX machine and go to ../var/opt/ds_agent/.
Delete all *.db and *.ini files.
Restart the Deep Security Agent.

The database will be rebuilt once DSA restarts.

Rating:

Category:

Troubleshoot

Solution Id:

1099557

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