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Functions are not unlocked after entering a new Mobile Security (TMMS) for Enterprise activation code

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Mobile Security for Enterprise 8.0
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Platform:
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2012 Enterprise
Summary
After entering the TMMS Activation Code (AC), some functions that are supposed to be unlocked with the license do not appear in the web console.
This also happens when a user enters a new license after using a trial license. 
Details
Public
To resolve the issue, you need to remove the old license:
  1. Stop the TMMS service.
  2. Open the TmOMSM.ini file and look for the [AC] section.
  3. Delete the lines AC0= and LF0=.
    remove the lines AC1= and LF1=
    If you have more than one license activated in the console, remove the lines AC1= and LF1= as well.
  4. Restart the TMMS service.
  5. Enter the activation code. The devices will be updated with the new license once connected to Internet.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade; Update; Purchase
Solution Id:
1099565
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