Functions are not unlocked after entering a new Mobile Security (TMMS) for Enterprise activation code

Summary

After entering the TMMS Activation Code (AC), some functions that are supposed to be unlocked with the license do not appear in the web console.

This also happens when a user enters a new license after using a trial license.

Details

To resolve the issue, you need to remove the old license:

Stop the TMMS service.
Open the TmOMSM.ini file and look for the [AC] section.
Delete the lines AC0= and LF0=.

If you have more than one license activated in the console, remove the lines AC1= and LF1= as well.
Restart the TMMS service.
Enter the activation code. The devices will be updated with the new license once connected to Internet.

Rating:

Category:

Troubleshoot; Install; Upgrade; Update; Purchase

Solution Id:

1099565

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