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Mobile Security (TMMS) for Enterprise 9.0 app crashes when using Android 4.2.2

    • Updated:
    • 30 Apr 2015
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Platform:
    • Android 4.2 Jellybean
Summary
After upgrading your phone to Android version 4.2.2, the TMMS app stops unexpectedly. 
Details
Public
A hot fix has been released to resolve this issue. Contact Trend Micro Technical Support to request for Hot Fix 1175.
To install the hot fix:
  1. Go to the the Management Server and open the ...\Trend Micro\Mobile Security folder.
  2. Open the TmOMSM.ini file. Under the 522 and 521 sections, change the value of OriginVersion to the apk build number "9.0.1175".
  3. Go to the \Trend Micro \Mobile Security\web\repository folder and look for the TmmsSuiteBackup.apk file. If the file exists, delete it. If it doesn't exist, proceed to the next step.
  4. Restart the Management Server.
  5. If you are using a Local Communication Server, restart the Local Communication Server.
    If you are using a Cloud Communication Server, skip this step and wait for at least six (6) hours before doing the next step.
  6. Log in to the the TMMS web console. Go to Administration > Updates and you will see that the Android Agent version is updated to the new build number.
  7. Manually update each Android device in the Device Management page. You can also wait for these devices to perform a scheduled update.
    After updating, a message appears on the Android notification window saying that a new TMMS program is available.
  8. Tap the notification to install the hot fix apk. The file replaces the old TMMS client in your device and all your current data is saved.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099678
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