Unable to create Agent diagnostic package from Deep Security Manager (DSM) console due to timeout

- Updated:
- 11 Sep 2015
- Product/Version:
- Deep Security 8.0
- Deep Security 9.0
- Deep Security 9.5
- Deep Security 9.6
- Platform:
- Linux - Red Hat RHEL 5 64-bit
- Windows 2008 Standard 64-bit

Summary

You are unable to create a Deep Security Agent (DSA) diagnostic package due to a timeout in a high-load environment.

The server0.log file shows the following message:

Sep 13, 2013 9:30:13 AM com.thirdbrigade.manager.core.diagnostic.AgentDiagnosticPackageBuilder addAgentDiagnostic
SEVERE: Unable to get the agent diagnostic package in the maximum amount of time
Sep 13, 2013 9:30:13 AM com.thirdbrigade.manager.core.diagnostic.AgentDiagnosticPackageBuilder addAgentDiagnostic
FINE: No file exists
Sep 13, 2013 9:30:13 AM com.thirdbrigade.manager.core.diagnostic.DiagnosticPackageBuilder close
INFO: Closing internal log...

Details

The issue occurs when you exceed the default 10-minute threshold. To resolve the issue, extend the timeout value:

As an administrator, open the command line on the DSM server.
Navigate to the DSM installation folder using this command:
cd "c:\Program Files\Trend Micro\Deep Security Manager"
Run this command to change the timeout value to 20 minutes:
dsm_c -action changesetting -name configuration.diagnosticMaxWaitForAgentDiagnostic -value 1200000

Rating:

Category:

Configure

Solution Id:

1099811

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