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Unable to create Agent diagnostic package from Deep Security Manager (DSM) console due to timeout

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Linux - Red Hat RHEL 5 64-bit
    • Windows 2008 Standard 64-bit
Summary
You are unable to create a Deep Security Agent (DSA) diagnostic package due to a timeout in a high-load environment.
The server0.log file shows the following message:
Sep 13, 2013 9:30:13 AM com.thirdbrigade.manager.core.diagnostic.AgentDiagnosticPackageBuilder addAgentDiagnostic 
SEVERE: Unable to get the agent diagnostic package in the maximum amount of time 
Sep 13, 2013 9:30:13 AM com.thirdbrigade.manager.core.diagnostic.AgentDiagnosticPackageBuilder addAgentDiagnostic 
FINE: No file exists 
Sep 13, 2013 9:30:13 AM com.thirdbrigade.manager.core.diagnostic.DiagnosticPackageBuilder close 
INFO: Closing internal log... 
Details
Public
The issue occurs when you exceed the default 10-minute threshold. To resolve the issue, extend the timeout value:
  1. As an administrator, open the command line on the DSM server.
  2. Navigate to the DSM installation folder using this command:
    cd "c:\Program Files\Trend Micro\Deep Security Manager"
  3. Run this command to change the timeout value to 20 minutes:
    dsm_c -action changesetting -name configuration.diagnosticMaxWaitForAgentDiagnostic -value 1200000
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1099811
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