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"Activation Failed (Unable to resolve hostname)" error appears when activating Appliance VM under vCloud

    • Updated:
    • 30 Jun 2016
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • VMware ESX - 5.0
    • VMware ESXi 5.0
    • Windows 2003 Enterprise 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
Summary

When you try to activate a computer managed by VMware vCloud Director, the following error message shows in the console:

Activation Failed (Unable to resolve hostname)

Activation Failed

In addition to the error message above, the System Events Log also shows the following details:

Level: Error
Event ID: 705
Event: Activation Failed

Event ID 705

Details
Public

The issue occurs because the Deep Security Manager is not set to allow the activation of appliance-based protection for vCloud VMs.

In order to resolve the issue, allow virtual machines in a vCloud environment to be protected by Deep Security Virtual Appliance. This will also enable the tenants in a Multi-Tenancy Deep Security environment to manage the virtual machines.

To ensure appliance-based protection for virtual machines:

  1. Open the Deep Security Manager console.
  2. Go to Administration tab.
  3. On the left panel, select System Settings.
  4. Select Agents tab.
  5. Under Agentless vCloud Protection, tick the Allow Appliance protection of vCloud VMscheck box.

    Allow Appliance protection of vCloud VMs

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1099856
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