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Activation of Deep Security Virtual Appliance (DSVA) 9.0 on ESXi 5.1 fails

    • Updated:
    • 11 Dec 2013
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • VMware ESXi 5.0
Summary
Activation of a DSVA on ESXi 5.1 base release fails and the following errors appear:
  • On Host (ESX) summary page: "vShield Endpoint: Not Registered"
  • On Host (ESX) details page, under vShield tab: "Critical(1)" under Endpoint Status
Details
Public
The activation of a DSVA can fail when the vShield Manager goes out of sync with the vCenter. This can happen when provisioning a new DSVA and the host is ESXi 5.1 base release. When the new guest virtual machine, or DSVA, receives a new VM-ID, the vShield Manager cannot recognize it properly. This causes the DSVA registration to fail.
To resolve the issue, synchronize the vShield Manager with the vCenter:
  1. Reboot the vShield Manager. This forces it to synchronize with the vCenter during the bootup process.
  2. De-activate the DSVA and activate it again for it to register properly.
VMware has also released vShield Manager Patch 5.1.2-997359 (5.1.2a) to correct the synchronization issue with the vCenter. Download VMware-vShield-Manager-upgrade-bundle-maintenance-5.1.2-997359.tar.gz and apply the patch. For the patch installation procedure, refer to this VMware KB article: Upgrading to vCloud Networking and Security 5.1.2a best practices (2044458).
Note: Take snapshots of all vShield Managers prior to upgrading/applying the patch.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1101515
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