Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Configuring the IP Reputation settings to block spam on Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
Configure the IP Reputation feature of Email Reputation Services (ERS) to block spam on HES.
By default, ERS is enabled and set to level 2, a moderately tolerant setting.
Details
Public
You can use access ERS by clicking IP Reputation on the left menu.
Using the Dynamic Reputation Slider
Use the dynamic reputation slider to adjust how aggressively ERS blocks email connections. Below are blocking levels:
  • More aggressive — If too much spam is reaching your network, select a more aggressive setting. However, this setting might increase false positives by blocking connections from legitimate email senders.
  • Less aggressive — If legitimate email is being blocked, select a less aggressive setting.
We recommend that you make changes to the Dynamic Settings carefully and in small increments. You can then update your settings based on the increased amount of spam and legitimate messages received.
To adjust the dynamic reputation settings:
  1. From the left menu, select IP Reputation.
    The IP Reputation Settings screen appears.
  2. Move the slider to one of the following points:
    • Level 4: The most aggressive setting. If ERS detects even a single spam message from a sender IP address, it adds the sender address into the dynamic reputation database. The length of time that the IP address stays in the database depends on whether ERS detects additional spam from the sender.
    • Level 3: A moderately aggressive setting. ERS allows a small volume of spam from senders with a good rating. However, if ERS detects an increase in spam beyond the allowable threshold from such a sender, it adds the sender to the dynamic reputation database. The length of time that the IP address stays in the database depends on whether ERS detects additional spam from the sender. The length of time may be extended up to maximum as in Level 4.
    • Level 2: A moderately tolerant setting. ERS allows a larger volume of spam from a sender with a good rating. However, if ERS detects an increase in spam above the allowable threshold from such a sender, it adds the sender to the dynamic reputation database. The length of time that the IP address stays in the database is generally shorter than the time for level 3.
    • Level 1: The least aggressive setting. ERS allows the same amount of spam from a sender with a good rating as in level 2. The length of time that an IP address stays in the database is shorter, in general, than that for level 2.
    • Level 0: Queries the dynamic reputation database but does not block any IP addresses.
  3. Click Save.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1101535
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.