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Cannot access the End-User Quarantine (EUQ) web console when the EUQ Single Sign-On (SSO) feature does not work in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary
The EUQ SSO feature is not working on Windows 7 with Internet Explorer (IE) 9 and 10. This prevents you from automatically logging in to EUQ web console.
Details
Public

To resolve the issue:

  1. Set up the firewall on the Windows Active Directory server to accept the connection from InterScan Messaging Security Virtual Appliance (IMSVA) on port 445, which is the required port for LDAP server.
  2. Edit the group policy.
    1. Go to Start > All programs > Accessories > Run.
    2. Type "gpedit.msc" and click OK to open the group policy editor.
    3. Navigate to Computer Configuration/Windows Settings/Security Settings/Local Policies/Security Options.
    4. Set the "Network security: LAN Manager authentication level" to "Send LM & NTLM responses".
  3. Log in to the EUQ web console again.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1101572
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