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Unable to access the End-User Quarantine (EUQ) web console at first attempt

    • Updated:
    • 17 Dec 2015
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary

You cannot log on to the EUQ web console at your first try but after one to two minutes, you can successfully access the console.

When you log off, and then you log on immediately, you can access the console easily. However, after several hours, the issue reoccurs.

This happens when the InterScan Messaging Security Suite (IMSS) is deployed in the firewall's demititarized zone (DMZ) while the LDAP server is in different zone or local network.

Details
Public

This issue occurs because the firewall silently drops the LDAP connection for being inactive for a long period of time or when there is no LDAP query.

To resolve the issue, do one of the following:

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1101573
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