If this problem persists please contact Support.
- Stop the ppSrv service.
- Restore the data files to the <TMEEC_User>\ppTools folder.
- Restart the ppSrv service.
- Click the Tray Tool icon, which is the red padlock, on the Windows tasks tray.
- Select Shutdown and click Exit to unload TMEE.
- Stop the ppSrv service.
- Delete the "DatFilesCreated" key under HKEY_CURRENT_USER\Software\IdentumLimited\Private Post v4.
You may also check under HKEY_LOCAL_MACHINE for this key.
- Restart the ppSrv service.
- Load the TMEE Tray Tool to launch the Registration Wizard and register an email address.
- Recreate the user profile on the Exchange Server. For more details, refer to the Microsoft article Manage Mail Users.
- Uninstall and reinstall TMEE using Control Panel's Add/Remove Programs.
- Test if the same issue also occurs using a different user account on the same machine.
- Collect the Case Diagnostic Tool (CDT) logs and Trace logs from Encryption for Email Tray Tool Advanced menu. Make sure to archive the logs into one file.
- Submit the result and collected logs to Trend Micro Technical Support.