Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Unable to load data files" appears when encrypting an email in Trend Micro Encryption for Email (TMEE)

    • Updated:
    • 25 Jun 2021
    • Product/Version:
    • Encryption for Email
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary
The following error message appears when trying to encrypt an email using TMEE Outlook plug-in:
Unable to load data files - please restart your computer and try again.
If this problem persists please contact Support.
Unable to load data file.

Kindly log in using your MySupport account
to view the content of this archived article.