Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Using additional clean-up tools available in Worry-Free Business Security (WFBS) 9.0

    • Updated:
    • 13 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary

When the Security Agent fails to delete or quarantine a threat, WFBS 9.0 now provides customers an option to download additional clean-up tools.

Details
Public

WFBS 9.0 has standalone tools to assist you in cleaning your systems in case the Security Agent fails to remove a malware or virus.

When you look in the Security Server, you will see the a list of detected malware that needs to be removed from your system. 

Security Server malware list

Click image to enlarge.

If you look at the Security Agent, you will also see a list of malware/virus that needs to be removed.

Security Agent malware list

Click image to enlarge.

When you click Additional Cleaning Needed, a pop-up window will display the additional clean-up tools available specific for the threat that needs to be removed. Here is a sample window for the Trend Micro RootkitBuster tool:

RootkitBuster pop-up

Click image to enlarge.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1101657
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.