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Multiple Event code: 3005 errors in the Windows Application of log of the OfficeScan server

    • Updated:
    • 18 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
Summary

Several warning errors appear in the Windows Application log of OfficeScan servers:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 10/18/2013 4:25:17 AM
Event time (UTC): 10/18/2013 8:25:17 AM
Event ID: 6a52497af2e64cdcb6532ab321910d64
Event sequence: 11618
Event occurrence: 7975
Event detail code: 0

Application information:

Application domain: /LM/W3SVC/5/ROOT-2-130265456602252153 
Trust level: Full 
Application Virtual Path: / 
Application Path: D:\Apps\Trend Micro\OfficeScan\PCCSRV\LWCS\isapi\ 
Machine name: ASPNY4AV01

Process information:

Process ID: 1116 
Process name: w3wp.exe 
Account name: IIS APPPOOL\DefaultAppPool

Exception information:

Exception type: HttpException 
Exception message: The length of the URL for this request exceeds the configured maxUrlLength value.
at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)

Request information:

Request URL: http://ASPNY4AV01.asp.paladyne.com:5274/T/384/
gkijNyRcjhV9RrBbc4_mPNRFzWl4hAIutM4uriStwAwyNLmIjRon15OoumDBJnsI-
DcewWtuBwQXQHshKfH3ADyQDZ6Iww9zGLg12PD5F69vqBA6xBpvS77QIdUk2y8N3MVqNnO5Q7NeBH8n3-
IzC3LCoKmvIw7bO7hSFWcMyUiZZk6l27k1_9Rvkd_kSklbdCOz5ZPjm9hOM_eduwQCpIw6ionFMufn3dP
jQU5ok2Q-G2vpBvuWz1IfetguxownnQgBa18JWC0vJ5sy9EN7KIYcAszZtyLkRE4VIzmLv5ZwQj6bNip6dUITZKxzb
HONZGFpkzoAwuccs9vX2c_E4N6v2uoHhS4YT747TRMWieuD28H6aED1ZBKhP8a3uJna
Request path: /T/384/gkijNyRcjhV9RrBbc4_mPNRFzWl4hAIutM4uriStwAwyNLmIjRon15OoumDB
JnsI-DcewWtuBwQXQHshKfH3ADyQDZ6Iww9zGLg12PD5F69vqBA6xBpvS77QIdUk2y8N3MVqNnO5Q7NeBH8n3-
IzC3LCoKmvIw7bO7hSFWcMyUiZZk6l27k1_9Rvkd_kSklbdCOz5ZPjm9hOM_eduwQCpIw6ionFMufn3dP
jQU5ok2Q-G2vpBvuWz1IfetguxownnQgBa18JWC0vJ5sy9EN7KIYcAszZtyLkRE4VIzmLv5ZwQj6bNip6dUITZKxz
Details
Public

This issue is caused by environment compatibility. WRS protocol will send the URL request longer than 4096, but when asp.net 4.0 is installed onto IIS, it may create another default constraint of default virtual website.

This is a configuration size limit for the requesting URL on ASP.NET, .NET Framework 4 and its supported OS platform running IIS 7.

This can also occur on an environment without OSCE installed.

Refer to this Microsoft article for more information.

Do the following:

  1. Back up the old web.config file.
  2. Download the new web.config file.
  3. Depending on your version, put the new web.config file on the following location:

    C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG(web)
    C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG(web64)
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\CONFIG(web)
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\CONFIG(web64)

  4. Restart the IIS service.
  5. Restart the Trend Micro Local Web Classification Server service.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1101725
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