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Update agents are unable to get updates from the Trend Micro server

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
The OfficeScan (OSCE) client is set as an update agent but executing Update Now results in an error and the client is unable to update.
Details
Public
This issue might occur when the ssnotify.ini file is missing.
To check if ssnotify.ini is on the OSCE server, go to this path: ~\Trend Micro\OfficeScan\PCCSRV\Admin.
If the file is missing, the update agent will not be able to connect to the OSCE server to get updates.
To recreate the ssnotify.ini file:
  1. Access the web console.
  2. Go to Smart Protection > Integrated Server.
  3. Go to Update Settings > Update Schedule.
  4. Check Enable scheduled updates and select hourly (If this is already the default setting, uncheck Enable scheduled updates and check it again).
  5. Click Save.
  6. Check if ssnotify.ini is created.
If the file is created, making an update agent again. Make sure that the IP addresses are set properly and it will update to the server.
Premium
Test Now
Internal
Rating:
Category:
Troubleshoot; Deploy; Upgrade; Update
Solution Id:
1101758
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