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OfficeScan 10.6 Service Pack 3 Patch 1.1 and Critical Patch 5402 for OfficeScan 10.6 SP3 Patch 1 are released

    • Updated:
    • 29 May 2014
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
A potential issue on OfficeScan (OSCE) 10.6 Service Pack 3 Patch 1 has been identified. After updating the Virus Scan Engine (VSAPI), the OSCE client will then download an update from the OSCE server. This may cause unnecessary bandwidth usage and a forced reload of OSCE clients.
Who are affected?
Customers who installed OSCE 10.6 SP3 Patch 1 English should install Critical Patch 5402 before February 11, 2014, the date when VSAPI 9.75 is scheduled to be uploaded to the global ActiveUpdate (AU) server.
Note: The Global AU is used by all countries except Japan.
Customers who installed the following OSCE 10.6 SP2 English hot fixes are also affected and should install Hot Fix 3489 before February 11, 2014. Contact Technical Support to get the hot fix:
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3376337833843395339934033404
3408342034223424342734353442
3447344834503457345934613469
34773484
Customers who installed the following OSCE 10.6 SP2 Japanese hot fixes are also affected and should also install Hot Fix 3489 before February 18, 2014, the date when VSAPI version 9.75 is scheduled to be uploaded to the Japanese AU server. Contact Technical Support to get the hot fix:
Note: Japan AU is only used in Japan.
3384339934033404342034293450
3457346134693484
Details
Public
Important: It is highly recommended that customers who installed OSCE 10.6 Service Pack 3 Patch 1 or OSCE 10.6 Service Pack 2 hot fixes apply the appropriate patches before February 11, 2014 (for customers outside Japan) and February 18, 2014 (for customers in Japan).
To address this issue, Trend Micro has released Critical Patch 5402 for customers who installed OSCE 10.6 SP3 Patch 1. Trend Micro also released OSCE 10.6 Service Pack 3 Patch 1.1, which also contains this fix.
Note: This fix is also included in the repacked OSCE 10.6 Service Pack 3 Patch 1.1.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade; Update
Solution Id:
1101856
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