Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Antispam (TMAS) 7.5 toolbar of Worry-Free Business Security (WFBS) not working in Office 2013 with Office 365 license

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
Summary
When Microsoft Office 2013 is activated using an Office 365 license key, the TMAS 7.5 toolbar of WFBS 9.0 doesn't work in Outlook 2013.
Details
Public
This is a product limitation of WFBS 9.0. The TMAS Toolbar of WFBS 9.0 does not support Office 2013 with Office 365 license.
Users can go to the About Microsoft Outlook page in Outlook 2013. If it has "MSO" in the first line, it means that you have a Microsoft installer (MSI) version that the WFBS 9.0 TMAS toolbar supports.
Office 2013 supported by TMAS
If the page shows "365" in the first line, you have an MSI version that the TMAS toolbar does not support.
A workaround for this issue is to activate Office 2013 with an Office 2013 license instead of Office 365.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1101934
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles