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RDP access to the terminal server freezes when using a roaming profile

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Standard
Summary

Access to the terminal server via Remote Desktop Protocol (RDP) freezes or hangs when a roaming profile is used. No other applications were installed except remote desktop services with a normal CPU usage on the terminal server.

At times when the RDP gets access, an error message appears:

User Profile Service
Your roaming profile is not synchronized completely with the server. You have been logged on with a partially synchronized profile. Please see the event log for details or contact your administrator.

roaming profile not synchronized completely

Event 1504

Event 1509

Details
Public

This issue occurs when an OfficeScan (OSCE) client is installed on Windows 2008 R2 Terminal server.

To resolve this issue, disable TCP chimney offload:

  1. Open the command prompt with administrative credentials.
  2. Type the following command and press ENTER:

    netsh int tcp set global chimney=disabled

For more information, visit this Microsoft article: Information about the TCP Chimney Offload, Receive Side Scaling, and Network Direct Memory Access features in Windows Server 2008.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1101956
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