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Whitelisting an IP address in the Registry for Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 12 Feb 2015
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • Windows 2003 Standard
    • Windows 2008 Server R2
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Home
    • Windows XP Professional
Summary

This article discusses how to whitelist an IP address in the Registry when TMproxy blocks the connection even if you whitelisted the program or IP address.

Details
Public

To bypass TMproxy:

  1. Close the Agent. Right-click on the WFBS Agent and click Unload Agent.
  2. Open the Registry Editor.
     
    Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
  3. Enable UseWhiteList and create SEG_WhiteListIPNum.

    UseWhiteList=dword:00000001
    SEG_WhiteListIPNum= dword:00000001

    If you need to add more IPs, change the number of SEG_WhiteListIPNum=xx.

  4. Create the following hive:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Trendmicro\NSC\TmProxy\WhiteList\SEG_WhiteListIP0]

    Each time you add a new IP adress, you need to create a new hive.

    Example:

    SEG_WhiteListIP0
    SEG_WhiteListIP1
    SEG_WhiteListIP2
    SEG_WhiteListIPX

     
    For newer operating systems like Windows 8, 8.1, 2012 and newer, set the exclusions in the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList
  5. Create the following dword on the new hive:

    IPv4 = dword:********

    You need to convert each octet of the IP address into decimal before adding it in the registry.

    Example:
    192.168.10.59 = C0 A8 0A 3B

    Then add this value from the last octet to the first octet: 3B 0A A8 C0

    In the end you will get: IPv4 = dword: 3B0AA8C0/

  6. Restart the Agent.
    1. Go to the Start menu.
    2. Seach for the Trend Micro entry.
    3. Click the Security Agent icon to restart.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Upgrade
Solution Id:
1102150
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