Ensure that Deep Security Agent (DSA) will run properly after installation by checking the status of processes, Agent drivers, and other services related to DSA. This article also helps in troubleshooting offline-related issues in DSA.
Check the status of the following:
To launch Windows Task Manager, right-click on the System tray, then select Launch Task Manager.
The following processes should be running:
- coreFrameworkHost.exe - This is the Anti-Malware Solution Platform (AMSP) Watchdog process.
- coreServiceShell.exe - This is the AMSP service host process (Windows AMSP service) which loads all required engines and starts the coreFrameworkHost.exe process.
- ds_agent.exe - This is the main agent process (Windows ds_agent service) which communicates with the Deep Security Manager (DSM).
- Notifier.exe – This process displays notification messages.
From the Windows command line, type "driverquery /V". The status of the following drivers should be “Running”:
To check the status of other services related to DSA, click Start > Run and then type “services.msc”.
Ensure that the status is “Started” and the startup type is “Automatic” for the following services:
- Trend Micro Deep Security Agent
- Trend Micro Deep Security Notifier
- Trend Micro Solution Platform