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"Setup has detected a newer version of Officescan..." appears when upgrading to OfficeScan 10.6 Service Pack 2 (SP2)

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

The following error appears when upgrading to OfficeScan 10.6 SP2:

"Setup has detected a newer version of Officescan on your system. Setup Aborted."

Details

To resolve this:

Open the Registry Editor.
Go to the following registry location:
For 32-bit:

HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service\Information.

For 64-bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\OfficeScan\service\Information.
Change the value of the following registry keys to "0":

Server_Build
ServicePack_Build

Install Officescan 10.6 SP2.

Rating:

Category:

Troubleshoot; Install; Upgrade

Solution Id:

1102166

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