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“An Agent was not detected on the selected computer" appears when adding a new computer to Deep Security Manager (DSM)

    • Updated:
    • 14 Sep 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary
The following warning appears when you add a new computer to the DSM:
An Agent was not detected on the selected computer
“An Agent was not detected on the selected computer.
Note: You can still add a computer at this time. After installing the Agent, right-click on the computer and select the ‘Activate/Reactivate’ option to complete activation.”
 
Details
Public
This warning message usually indicates a connection issue between DSM and the target computer. In order to successfully add a new computer to the DSM, ensure the following:
  • The Agent is installed and running on the target computer.
  • DNS is set up correctly, and the DSM can resolve the computer name or FQDN of the target computer.
  • You can telnet to port 4118 of the target computer from the DSM.
If the issue persists after ensuring the items above, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102205
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