Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"An Agent was not detected on the selected computer" appears when adding a new computer to Deep Security Manager (DSM)

    • Updated:
    • 10 May 2018
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

The following warning appears when you add a new computer to the Deep Security Manager:

An Agent was not detected on the selected computer.
Note: You can still add a computer at this time. After installing the Agent, right-click on the computer and select the ‘Activate/Reactivate’ option to complete activation.

An Agent was not detected on the selected computer

Details
Public

This warning message usually indicates a connection issue between Deep Security Manager and the target computer. In order to successfully add a new computer to Deep Security Manager, ensure the following:

  • The Agent is installed and running on the target computer.
  • DNS is set up correctly, and the DSM can resolve the computer name or FQDN of the target computer.
  • You can telnet to port 4118 of the target computer from Deep Security Manager.

If the issue persists after ensuring the items above, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102205
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.