Summary
The following warning appears when you add a new computer to the DSM:
“An Agent was not detected on the selected computer.
Note: You can still add a computer at this time. After installing the Agent, right-click on the computer and select the ‘Activate/Reactivate’ option to complete activation.”
Details
This warning message usually indicates a connection issue between DSM and the target computer. In order to successfully add a new computer to the DSM, ensure the following:
- The Agent is installed and running on the target computer.
- DNS is set up correctly, and the DSM can resolve the computer name or FQDN of the target computer.
- You can telnet to port 4118 of the target computer from the DSM.
If the issue persists after ensuring the items above, contact Trend Micro Technical Support.
