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White list in Email Reputation Services (ERS) does not work after changing the Activation Code

    • Updated:
    • 21 Oct 2015
    • Product/Version:
    • Email Reputation Services All.All
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan VirusWall 7.0
    • Platform:
    • N/A N/A
Summary

After replacing the Activation Code (AC) with a new one, the ERS settings, such as IP white list, no longer work.

Details
Public

The settings of an ERS account is bound to an AC.
If the product uses a new AC, the settings that depend on the old AC will not be applied to the new one.

To resolve the issue:

  1. Log on to the Trend Micro ERS website using the old account.
  2. Copy the white list and other settings to a text file.
  3. Log off from your old account.
  4. Register the new account and enter the new AC on the Trend Micro ERS website.
  5. Log on with the new account.
  6. Paste the white list and other settings that you copied from the old one.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1102311
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