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Using the Diagnostic Monitor Tool in Endpoint Encryption

    • Updated:
    • 28 Apr 2016
    • Product/Version:
    • Endpoint Encryption 3.1 PolicyServer
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

This article provides the steps on how to use the Diagnostic Monitor Tool to capture logs while replicating an issue.

Details
Public

To set the log level:

  1. Run the DiagnosticsMonitor.exe file located in the Policy Server install directory.

     
    Windows may encounter an error titled Xenocode Postbuild 2010 at this point. The message text states that the application is unable to load a required virtual machine component. If this error occurs, open Windows Update, remove the update"KB3045999", and try to run the Diagnostic Monitor again.
  2. Go to File > Options....

    Go to File > Options

    Click image to enlarge.

  3. Under the Category section, select the category that you need to change the log level of.

    Select Category

    Click image to enlarge.

  4. On the Minimum Level Displayed section, select Debug.

    Select Debug

    Click image to enlarge.

  5. On the Output Folder… field, specify the save path of the log. The default location is the Desktop and the file name format is:

    yyyy-mm-dd_time..psdm

    Specify path in Output folder

    Click image to enlarge.

  6. Click OK to save the changes.Click OK
  7. Replicate the issue. The logging will stop when you close the Diagnostic Monitor window.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102398
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