Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Service Pack 1 does not appear on the web console after upgrading InterScan Web Security Virtual Appliance (IWSVA) 6.0

    • Updated:
    • 17 Mar 2014
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.0
    • Platform:
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 64-bit
Summary
After upgrading IWSVA 6.0 to Service Pack (SP) 1, you cannot see the SP1 build in the Administration > System Updates section of the web console.
Details
Public
The absence of the SP1 build on the web console indicates that the upgrade failed. This issue may occur due to manual interruption during the upgrade.
To resolve the issue, ensure that upgrade processes in the background are completely finished when upgrading to IWSVA 6.0 SP1:
  1. Use an SSH tool such as Putty or WinSCP to connect to the IWSVA server.
  2. Open a CLI window for monitoring.
  3. Open the IWSVA web console.
  4. Go to Administration > System Updates and start upgrading.
    Make sure to stay on the same page of the console until the CLI shows the message “The system is going down for reboot NOW!”
  5. After the reboot, log in to the web console and go to Administration > System Updates.
The SP1 build will now be displayed.
IWSVA 6 SP1 build on System Updates page of web console
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Upgrade
Solution Id:
1102434
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles